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1.5 Based on 48 reviews
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  • Customers like
    • Publications and discounts 2
    • Insurance and discounts 2
    • Tax preparation aides 1
  • Customers don't like
    • Promoting unscrupulous companies 5
    • Customer service 5
    • Billing practice 4

AARP has gone down the toilet compared to the AARP of the past 30 years when my parents were proud members. One clear example is the customer service. I called to complain and resolve an issue with the so called gift of a bag for joining. The bag they show you on all of the paper work they send you to get you to join looks nothing like the tiny little useless bag that they sent. When I brought this to their attention the customer service rep... Read more

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Consumer over 50 - BEWARE New solicitation tactic from AARP in California. An invoice notice stating you are late on paying and invoice and their VP, Mr. O'Day is concerned. Just to let you know, you aren't late, you probably didn't even sign up. AARP appears are cash poor and just want your $16 at any cost. You can get their attention on their Facebook page. Messenger appears to be the only thing working for them. If you want to get discounts,... Read more

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I belong to AARP and made the mistake of booking through their travel site "powered by Expedia". I booked non-refundable, discounted rooms, paid in full in advance. The week before my trip, I called the hotel to verify dates and check in times, no answer. So, I called the parent company, Choice Hotels. They confirmed I was paid in full, the dates and that I could check in late. We get to the hotel, the manager says that the rooms have not been... Read more

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I WAS JUST ON THE PHONE FOR 45 MINUTES WITH AARP TO DIS- ENROLL SUPPLEMENT PLAN!!! I was passed from one to the other trying to talk me out of cancelling and finally to a gal that needed to ask me security questions… There were such *** questions I could not pass and over and over we went till I ask for a supervisor and was put on hold for over 15 minutes and was then told that it would take a while to get a supervisor on line if I would like to... Read more

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I keep getting cards in the mail to renew my membership but I still have 5 months left before my card expires! This company is the worst for sending spam mail. They harass you until you finally give in and join with a lower fee but bombard you with trash and renewal notices. All of their insurance is very costly and won't help most seniors on a limited budget. Enough is enough please! In the seven months that my husband and I have been members... Read more

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12/2014 got 1 year auto policy for $600 for a 2010 sedan, including audited safe auto discount. Average miles driven 6500 per year, strictly pleasure. 12/2015 renewal, a jump of 20%, in spite of no claims or traffic violations and low driving miles . Same car 12/2016 renewal, a jump of 40%, again no claims or traffic violations and same low miles on the same car. Hartford comment generally higher repair costs. That in a non inflationary economy.... Read more

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I gained nothing by paying $16 for a year. The car insurance was more expensive, so I did not get it. The life insurance is too expensive. The discounts they offer are for products or services I don't use. I keep getting mail to renew membership, when I have 9 months left on my current membership. Many of the discounts they offer seniors can get without AARP membership. I get lots of ads, since I acquired the membership, trying to create... Read more

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I had identify theft on my card i was using and when I that resolved i called Aarp with the new card #. But did not realize the expiration date had been changed, so for 4 months I payed using that card and got confirmation #'s. The card had been rejected, with no notification. Oct 2016. I tried to fill a script and was told I had no coverage. So I used a different card and paid up until Nov 2016. No coverage! But yet they have my money! They... Read more

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Got billed twice and almost paid twice. Got a notice that my membership was expiring in 30 days. Went to my online bank to send an e-check when I discovered that I had sent a check for a 1 year subscription 5 months ago. When I called customer service, the lady in the service replied to my complaint: "Sir, we always send an 8 week notice before a membership expires" When I replied: "But you sent me a 6 MONTH notice!" She again replied: Sir, we... Read more

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  • From mobile
  • Nov 13
  • #954193

Just got a bill from AARP. Never signed up. Looking for phone# now.

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