Anonymous

AARP United Healthcare can't complete a simple address change

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My mom has been an AARP/United Healthcare customer for many years. Recently, she moved to an Alzheimer's care facility. I, her only child, was legally designated by her as Durable Power of Attorney back in 2013. When she moved into memory care, I sought to update her physical address and my correspondence address as her DPOA. Over the past several months, I have not been successful. At first, my change in correspondence address resulted in the "system" thinking that she had located to another state. I have received cancellation notices and premium adjustment notices and I have called, & sent Five Copies of the legally executed DPOA. Dealing with AARP, United Healthcare and United Healthcare RX has become a part-time job for me. I spend at least four hours on the phone each week trying to sort this out. Bottom line: Elderly parents often appoint an adult child as legal DPOA to manage their affairs should they become unable. When said DPOA attempts to update the mailing address for bills, the "system" interprets the address change as a "move" for the insured. I imagine that many (perhaps millions) of AARP customers end up becoming cognitively disabled. I imagine many of them have legally appointed relatives as DPOA. In seeking to update addresses, the system keeps sending bills to my mother in a nursing home. My mother no longer knows who I am but I know that it is my job to manage her affairs and take care of her needs. I have spent, honestly, over 16 hours on the phone and have sent no fewer than five copies of the legally enforceable DPOA and explanatory letters to United Healthcare with no satisfactory result. It seems that AARP/United Healthcare do not have a system in place to cover the eventuality that the insured becomes cognitively incompetent and that family members, legally appointed as DPOA can step into help. Each call and correspondence to AARP ends with the assurance that the needed updates have been completed----a week goes by and the mail received indicates that the "system" will send bills to the nursing home rather than the DPOA. It's honestly disgusting and totally contrary to the AARP's mission to assist seniors. I'm sickened by AARP/ United Healthcare and United Healthcare RX for their systemic inability to address simple concerns of their customers. Shame on them...
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Reason of review:
Poor customer service
Anonymous

Switch and bait aarp

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I really did not want to join aarp why they are crooks. Nothing is free and the discounts you can get anywhere.

The big 10% discount keep it. Then I took their driver safety course which was a phony . They tell you any problems someone is there 24/7 wrong. No one was around.

I went up to level 5 it turn out my glich was done different clicks and I was put back to step 1. This is wrong. I called every one I contact aarp no on e gave dam. Now I took out Health Insurance Plan F.

I use it Now they tell me pre existing condition not covered. So if you go to a dr. and they tell you to return for check up no covered. That is a pre existing condition.

No one ever mention pre existing to me. Now my dr's. are not getting paid. THe switch and bait goes on and no one from aarp can correct it.

I am so against aarp I can not begin to tell you.

All they do is take your money. U get nothng in return.

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Pros:
  • Disgusting
Cons:
  • Aarp
  • Promoting unscrupulous companies
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

I think AARP rewards are stupid. Why keep earning rewards when they are impossible to use. I getting fed up with AARP and I don't ting I will continue to subscribe.

Anonymous

Disappointed with asrp

Thanks to Obama care my insurance is quite expensive. I turned to aarp and they would only cover age 65 and up. I feel I have been let down for the last 12 Years . I’m 62 and won’t be joining again.
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Anonymous

AARP and United Healthcare

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I bought a Supplement F plan through AARP, and a month later found out that even at 173.47 a month it did not cover prescriptions. I went back on line and signed up for a no cost Medicare Complete plan which covers prescriptions. In May went in hospital for a stent, found out the Medicare Complete plan over rides my Supplement F plan so I got hit with $4000 dollars in bills. When I called them they said I could not have both, that it is in the online application, which I did not see. They told me I had to make a choice, well they did not let me make the choice, they just did it for me to their benefit, yet still continued to take the 173.47 a month out of my account for the Supplement plan F, which at this point is worthless. Why could someone not notify me that this was the way it worked before just changing things and still charge me. They told me it happens a lot, so if it does, fix it, how many other senior citizens are the doing this to. United Healthcare said there is nothing they can do, sorry.
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Loss:
$4000
Cons:
  • No proactive actions
Reason of review:
Poor customer service

Preferred solution: pay the bills, if i stay with them they get it back in payments in 4 years

1 comment
Machele Imf

You must realize that AARP is really in the business of selling insurance and little else of value. Why pay to be a member of an organization that was in favor of ObamaCare?

Good luck with the stent---I hope you had a good surgeon. Stents can work wonders if done correctly.

Anonymous

Why do you endorse untiedhealth care

why do you still endorse Untiedhealth care --- they raised plan d by $10 ( almost 30 percent and then doubled the mail order from $9 to $18 -- then i get a letter that they have raised the supplement 4 times in 2018 which come to $25 a month. This what people trust you to help watch for us and you seem to ignore that this insurance company keeps raising our rates by large amounts..... are you watching out for us or just making more money off the senoirs that trust you.. please look into this policy and see what can be done to keep our money in our pocket and not in yours and the insurance company
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Reason of review:
Poor customer service
Jezebel Vjn
map-marker Clackamas, Oregon

Hartford Horror

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Hartford had covered by car and home insurance for years when I moved they somehow stopped deducting the payment from my bank acct. I didn't notice for awhile but when I called them they said that my insurance had been cancelled for non payment and they couldn't cover me any longer. I had to scramble to find insurance , now considered "high risk" for Hartfords mistake which they took no responsibility for. I thought that this company could be trusted as recommended by AARP. Watch out, don't trust that AARP is concerned about protecting the elderly, their hand is out and that's all they want. No longer a member.
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Loss:
$600
Reason of review:
Poor customer service

Preferred solution: Don't recommend The Hartford Insurance

Anonymous

AARP Support for Unscrupulous Companies

I am in receipt of an October 2nd letter from AARP sponsored United Health Care stating that my hospital, St. Vincents Riverside in Jacksonville, FL, would be dropped from their network as of December 1st, 2017.

If this is due to the damage done to the hospital by Irma then I question the reasoning of withdrawing support at this time from such a needed facility that is already rebuilding and remains functional.

If this is a contractual bargaining tactic then I strenuously object to scaring customers in order to bring pressure to bear on the hospital. Does AARP really want it's name to be associated with company that lacks the integrity and compassion to avoid using it's customers in this manner?

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Reason of review:
Supported company behavior

Preferred solution: Let the company propose a solution

Anonymous
map-marker Baltimore, Maryland

Seniors loosing ground

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While my area moves toward raising min. wages from $7.35 to$15/hr, what has aarp done to increase my $750/mo. Social Security to $1500/mo. just to keep a level playing field? My golden years eating cat food! Thanks for nothing!
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Reason of review:
Pricing issue
Anonymous

AARP Scam

My son received a big thank you for joining AARP and an invoice of $43. due immediately for a 3 year membership. He is 25 years old. I have not and never would ever ever join an organization that uses such low, underhanded and slimy solicitation methods. If they’d stoop to perpetrating this misleading scam, just what else would they be comfortable doing?
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Anonymous

AARP COMPLAINT/HARFORD INSURANCE

Here we are senior citizens paying for worthless AARP. They recommend Hartford Insurance, because after all we get all these deductions.

WHAT LIARS! NOT ONLY we don't get the deductions, but Hartford AARP Insurance STEALS from their clients. You try to contact AARP; promised someone will call you and OF COURSE...THAT NEVER HAPPENS. When you go with Hartford, YES, the first year you get your deduction.After that...SCREW YOU!

I was being charged for a double garage, on my Homeowners Insurance that I NEVER had. REALLY? I would have NEVER found out this information, but they kept going up on me, so high every year, I started looking for other insurance. They have been charging me over $100,000 of what I need.

Not only that they have been charging me for a 2-car garage that I NEVER had. Three other insurance companies rates were over 1/2 the amount I have been paying these people. I was told the paperwork they send out I checked for a 2-car garage. I ask you...Why would anyone do that KNOWING they were going to be charged more money and you are on a fixed income?

AMAZING! Even tho, I was told it was in my file, it was NOWHERE to be found. I asked for my money back for being over-charged all these years. I was told that I wouldn't be charged going forward.

REALLY? Also, they charge you for anything that is on your property, pool, shed, etc...EVEN WHEN YOU DON'T HAVE IT. AND...You get a 10% discount for this charge. REALLY?

I ASK ANYONE OUT THERE...HOW DO YOU FEEL ABOUT THAT ONE? HOW DO YOU FEEL ABOUT PAYING FOR AARP THAT IS SUPPOSE TO BE PROVIDING CHEAPER RATES FOR US AND HARTFORD INSURANCE THAT THEY ENDORSE IS STEALING FROM US. AND... THEY DON'T CARE!

I WOULD LOVE TO HEAR YOUR EXPERIENCES!!! You can Email me at SWTPRAYER@***.COM. THIS NEEDS TO STOP! THEY GIVE US INFORMATION ON HOW TO PROTECT OURSELVES, IN OTHER THINGS.

WHAT ABOUT BEING PROTECTED FROM AARP LYING AND STEALING FROM US; FALSE ADVERTISEMENT AND WHO THEY REPRESENT TO US STEALS FROM US AND THEY DON'T CARE? WE SHOULD GET TOGETHER AND SUE BOTH OF THEM. THANK YOU! OH ONE LAST THING...IF YOU GO WITH HARTFORD THEY CAN NEVER DROP YOU.

IS THAT WORTH YOU PAYING THEM OVER $1400 DIFFERENCE FOR YOUR HOMEOWNERS INSURANCE THEN 3 OTHER MAJOR COMPANIES?

I THINK NOT! THANKS AGAIN!

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Reason of review:
Pricing issue
Anonymous

Rip off

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they used to have a silver sneakers program where you could go to your fitness center and aarp would pay the cost. but NOW starting Jan 1, 2018, we will be required to pay 50% of the fitness center's charges. AS aarp increases our premiums every year, I feel like this is completely unfair. Why did they do this?????? no reason other than they think they are not getting enough money from us old timers. I cannot thin of 100 words to complete this compliant so I will just copy and past. {{Redacted}}
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Loss:
$50
Cons:
  • Doing away with silver sneakers
Reason of review:
Problems with payment

Preferred solution: Price reduction

Laya Fey

Prescription plan over charging

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I signed for United Healthcare Supplement and Walgreen prescription plan. One of my prescription is a generic but the Walgreen plan has it listed in Tier 3 which puts into my $400.00 deductible.

I checked most of the other major health insurance companies, including United Healthcare, and they all have it listed as Tier 1 or 2. It gets worse - they are charging me double what I was paying with a GoodRX card for the exact same prescription. GoodRX card it was 70 and with Walgreen it's 150 for one month supply.

I am stuck paying for the plan and being over charged for the prescription until the end of the year. I am checking with Medicare to see if this is legal.

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Loss:
$600
Cons:
  • I could not resolve this issue wth customer service
  • Customer service
Reason of review:
Prescription over charging

Preferred solution: Stop Walgreen frm overcharging

Huy Ekd

Harassment on Membership Renewal

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We had complained by letter to Jo Ann Jenkins , CEO on February 4 that although our dues are not due until June, we had already received two obnoxious requests in 2017 to pay our dues immediately. We asked Ms. Jenkins to stop the solicitations or explain their rational. Ms. Jenkins has not replied. Today we received two identical solicitations stating "We recently sent your renewal notice....we're concerned....have not yet received your Renewal Confirmation....enclosing duplicate cards for your convenience." We consider these requests to be obnoxious and wasteful because our dues aren't due until June. Please stop these harassing solicitations.
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Reason of review:
Harassment

Preferred solution: stop the harassment

3 comments
Cleland Vff

I was put on the AARP mailing list when i turned 50.I am not interested in their magazine or newspaper.

Guest

They have been doing this for years. They never respond when you complain. I seriously think they are hoping we are too forgetful to remember our dues are not yet due!

Acey Bjt

Not sure why anyone would join AARP, but their renewal methods are not much different than other organizations---they start sending you renewal notices far in advance of the expiration date in the hope that you won't notice you still have months to go. This keeps up the flow of subscription or renewal dollars.

Complaining won't help. AARP makes most of it's monies via selling insurance and other things.

They also are a big proponent of Obama Care. Best to avoid them.

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Anonymous

Constant renewal billing when I already paid.

This has been happening all year. I think they hope you forgot you paid and then they rebill hoping you will send another check and then re I'll again.
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Reason of review:
Problems with payment
Anonymous

What a farce

AARP supported Obamacare. We immediately dropped our membership. Since we were buying several insurance policies through them, we were thrilled when we found much better and cheaper insurance elsewhere. AARP is now against the Ohio drug law. We'll definitely support it! AARP is only interested in making money. Older citizens are the victims they're targeting. Please drop your memberships. The alternatives for AARP are money saving & much better. We've received fabulous customer service and great value! I always return the empty AARP return envelopes to them so they have to pay postage! Really wish someone would do an in-depth investigation on this rip-off organization. They prey on the elderly.
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Reason of review:
You now know how I feel about AARP.
1 comment
Guest

You foolish Trump voter.

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