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Hello, my name is Dejesus Malave membership #305534****. My wife and I joined AARP in November of 2018.

We thought it was a no brainer especially with the incentive of membership benefits. I contacted AARP to enroll in the roadside assistance . They transferred me to the Allstate group which handles roadside assistance for AARP.

I was told by the representative that unless I had a US address that she was unable to sell me the roadside assistance? Puerto Rico is a part of the US.

No where in your membership materials does it distinguish a difference of benefits between PR and US. I have been an advocate of AARP on the island especially after the hurricane. I need a response with a definitive answer as to why this is a problem. You do not sell a product to a consumer on which you cannot deliver.

Please respond as this does not sit well with my wife and I. I look forward to your response.

Reason of review: Benefits.

Preferred solution: Let the company propose a solution.

Location: Gurabo, Gurabo

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Machele Imf

Forget about getting roadside assistance thru AARP via Allstate. Instead, for reasonable and, above all reliable service contact AAA.

They have an office in San Juan and perhaps others on the island and the address is: 654 Munoz Rivera Avenue Ste 1119 Hato Rey, PR 00918 Phone (787) 620-**** In my experience, AARP is not worth the money and certainly not worth the voluminous flow of junk mail, emails and such from them trying to sell you something, usually insurance of some sort. Try AAA for your immediate problem regarding roadside assistance.

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