AARP Reviews

AARP only advocates for the ignorant and the dregs of society. These are the people who believe that social security is their pension.

It is not a pension it is a supplement, that was established in the late 1930s. AARP does not realize most people over 50 in their demographic, have 401ks and IRAs. They are not advocating for the people who planned for their retirement. They are not lobbying Congress to repeal Secure 2.0 which eliminated the stretch IRA.

A stretch IRA is where beneficiaries can stretch out their withdrawals over their lifetimes instead of withdrawing all funds within 10 years. Next, AARP is not lobbying Congress to pass the you earned it you keep it social security.

i am having trouble with hartford insurance. i do not know if you can help me.

my name is *** an i am a aarp member i am 76 years old. so in january i needed to get a cheaper insurance si i called *** to only get what california makes you have. so the lady told me it would be 71.44 monthly so at the time because i wanted to stay with hartford that sounded good. so in the mean time i was checking other insurance an mercury was only charging 48.80 so i cancelled *** on January 15th 2026 an got mercury.

then all of a sudden it got a bill from *** for 126.64 so i actually paid 71.44 an i haveproof. so i turned the bill over to betterbusiness bureau. so they talked to hartford an the lady *** talked an she told me i owe 55.20 an that is all. so today i get a bill for 126.64.

i do not owe that an i am getting tired with there runaround. i just thought you should know whats going on with the hartford.

thank you,

***

******

***

I HAVE BEEN A MEMBER WITH AARP FOR THE PAST 15 AND HAVE COME TO BELIEVE THEIR REFERRALS. I STARTED A POLICY WITH NEW YORK LIFE 2 YEARS AGO WITH A MONTHLY PAYMENT OF $219.00.

I HAVE RECENTLY BEEN DIAGNOSED WITH SOME MEDICAL CONDITIONS AND AM NO LONGER ABLE TO PAY THE PREMIUM. I CONTACTED THE COMPANY TO CANCEL MY POLICY AND THEY TOLD ME THAT I WOULD GET A LUMP SUM PAYMENT OF $317.53. I WAS SHOCKED TO SAY THE LEAST. I WOULD NEVER HAVE CHOSEN THE COMPANY HAD IT NOT BEEN REFERRED BY AARP.

I ALSO RECEIVED A NOTICE FROM AARP INDICATING THAT MY MEMBERSHIP WOULD BE CANCELLED.

I DO NOT UNDERSTAND THAT UNLESS IT IS RETRIBUTION BECAUSE I HAVE PAID FOR MEMBERSHIP THROUGH MAY 2030. IF MY MEMBERSHIP IS BEING CANCELLED I WOULD LIKE TO KNOW WHY ALSO I WOULD LIKE TO GET MORE OF THE PREMIUM THAT I PAID TO NY LIFE

THANK YOU

MICHELLE R ELZIE

elziemichelle@***.com

I am filing formal complaints of consumer fraud with all state and federal agencies against your organization concerning the rewards program. I spent many hours completing tasks to earn points for rewards redemption and never received my rewards (see listed below).

I contacted customer representative Justin via online chat and was assured I would receive the gift cards via email within 15-20 minutes after he closed the chat. That was over a week ago. I have not received any of the three cards I redeemed with my points. Since I did not receive the gift cards, I can only assume that I will not receive the magazines either.

I am asking for full state and federal agency fraud investigations against AARP and immediate suspension followed by elimination of the rewards program.

After an audit to disclose all refusals to send redeemed rewards, AARP will send redeemed rewards or cash equivalent and fully refund membership dues to all members who did not receive rewards redeemed for points. 6/27/2025 1 $5 Bloomin' Brands Gift Card - 17000 Points 6/19/2025 1 $5 Bonefish Grill Gift Card - 17000 Points 6/13/2025 1 $5 Amazon.com Gift Card - 28000 Points 5/29/2025 1 Garden & Gun One-Year Subscription - 15000 Points 5/23/2025 1 Southern Living One-Year Subscription - 15000 Points

I am writing to share my experience with the AARP Medicare Advantage Web Team and to raise concerns about the challenges I faced while attempting to establish an online account for my father. As his caregiver, I am deeply committed to ensuring his safety, well-being, and access to necessary medical services.

My father is elderly and living with Parkinson's disease, mild cognitive impairment (MCI), and other health conditions, which makes managing his affairs both critical and complex. Recently, my father agreed to switch to an AARP Medicare Advantage plan as it offers essential coverage for pharmacy, dental, and vision care services vital to his health. During the process of setting up his account on MyAARPMedicare.com, we discovered that an account had already been created. However, my father could not recall setting up this account, and despite meticulously searching his records, we were unable to locate any credentials associated with it.

I turned to the AARP Medicare Advantage Web Team for assistance. Despite my father's verbal authorization for me to speak on his behalf—a status also confirmed by his Medicare.gov account—repeated efforts to resolve the issue proved unsuccessful. To substantiate my role as an authorized representative, I provided documentation, including a screenshot from Medicare.gov, which displayed my designation as his authorized representative along with relevant account information. This visual proof, originating from a secure and credible source, should have been sufficient to validate my role and expedite the resolution.

However, Web Team representatives were unable to locate the information in their system. When I asked if there was a separate verification process we could pursue, I was informed that no such process existed. Additionally, no explanation was provided as to why the information confirmed by Medicare.gov could not be accessed. This lack of connectivity between systems not only delayed progress but also raised serious concerns about operational efficiency and the reliability of these systems.

The matter escalated during a particularly challenging interaction with Brandy (Web Team Rep) on April 25, 2025, between 6:00 PM and 7:00 PM EST. As my father struggled to answer a series of questions due to his cognitive limitations, Brandy's demeanor was dismissive and unsupportive. She issued threats to terminate the call if I assisted my father and repeatedly emphasized her time constraints, making an already difficult situation even more stressful for both of us. While she ultimately escalated the matter for approval—an action I appreciate—the call left a lasting impression of insensitivity and a lack of understanding.

The wait time for approval, an additional 10-14 days, feels excessive given the time and energy my father and I have already invested in attempting to resolve the issue. This delay could, however, serve as an opportunity to collect updated identification information to ensure that his account is not being misused or accessed fraudulently. Medicare information, when accessed by unauthorized individuals, can be exploited for malicious purposes, exposing seniors like my father to significant financial and personal harm. This experience has been both frustrating and disheartening, as it highlights the vulnerabilities of elderly individuals and the burdens placed on their caregivers.

Mild cognitive impairment (MCI), which affects my father, makes it challenging for him to process information and answer questions that may seem straightforward to others. This cognitive strain is compounded when attempting to navigate modern technology and complex systems. Seniors in such circumstances require empathy, patience, and clear communication from those tasked with assisting them. As an integral part of supporting AARP Medicare Advantage, the Web Team must ensure that every interaction reflects professionalism, compassion, and a genuine commitment to helping seniors and their caregivers.

As a caregiver, I am unwavering in my commitment to safeguarding my father's well-being. However, despite my renewal of an AARP membership—unaffiliated with the Medicare Advantage program—this experience has caused me to seriously question the support provided by some representatives within AARP Medicare Advantage. While I recognize that not all representatives fall short, the inconsistency in service underscores the urgent need for improved processes, enhanced training, and a standardized approach to support seniors and their advocates. Moreover, it is critical to acknowledge the unique struggles faced by those who lack a dedicated advocate.

As my husband and I approach this stage of our lives, I am acutely aware of the importance of compassionate and effective support systems for seniors. I can only hope that if our loved ones ever need to advocate on our behalf, they will be met with understanding and assistance, rather than resistance. It is my sincere hope that the Web Team supporting AARP Medicare Advantage will implement meaningful changes to ensure that all representatives uphold the respect and care that every individual deserves, regardless of their circumstances.

Thank you for your attention to this matter. I welcome the opportunity to discuss my concerns further and look forward to seeing tangible improvements in the services provided.

I am writing to share my experience with the AARP Medicare Advantage Web Team and to raise concerns about the challenges I faced while attempting to establish an online account for my father. As his caregiver, I am deeply committed to ensuring his safety, well-being, and access to necessary medical services.

My father is elderly and living with Parkinson's disease, mild cognitive impairment (MCI), and other health conditions, which makes managing his affairs both critical and complex.

Recently, my father agreed to switch to an AARP Medicare Advantage plan as it offers essential coverage for pharmacy, dental, and vision careservices vital to his health. During the process of setting up his account on MyAARPMedicare.com, we discovered that an account had already been created. However, my father could not recall setting up this account, and despite meticulously searching his records, we were unable to locate any credentials associated with it.

I turned to the AARP Medicare Advantage Web Team for assistance. Despite my father's verbal authorization for me to speak on his behalfa status also confirmed by his Medicare.gov accountrepeated efforts to resolve the issue proved unsuccessful.

To substantiate my role as an authorized representative, I provided documentation, including a screenshot from Medicare.gov, which displayed my designation as his authorized representative along with relevant account information. This visual proof, originating from a secure and credible source, should have been sufficient to validate my role and expedite the resolution.

However, Web Team representatives were unable to locate the information in their system. When I asked if there was a separate verification process we could pursue, I was informed that no such process existed. Additionally, no explanation was provided as to why the information confirmed by Medicare.gov could not be accessed.

This lack of connectivity between systems not only delayed progress but also raised serious concerns about operational efficiency and the reliability of these systems.

The matter escalated during a particularly challenging interaction with Brandy on April 25, 2025, between 6:00 PM and 7:00 PM EST. As my father struggled to answer a series of questions due to his cognitive limitations, Brandys demeanor was dismissive and unsupportive. She issued threats to terminate the call if I assisted my father and repeatedly emphasized her time constraints, making an already difficult situation even more stressful for both of us. While she ultimately escalated the matter for approvalan action I appreciatethe call left a lasting impression of insensitivity and a lack of understanding.

The wait time for approval, an additional 1014 days, feels excessive given the time and energy my father and I have already invested in attempting to resolve the issue. This delay could, however, serve as an opportunity to collect updated identification information to ensure that his account is not being misused or accessed fraudulently. Medicare information, when accessed by unauthorized individuals, can be exploited for malicious purposes, exposing seniors like my father to significant financial and personal harm.

This experience has been both frustrating and disheartening, as it highlights the vulnerabilities of elderly individuals and the burdens placed on their caregivers. Mild cognitive impairment (MCI), which affects my father, makes it challenging for him to process information and answer questions that may seem straightforward to others.

This cognitive strain is compounded when attempting to navigate modern technology and complex systems. Seniors in such circumstances require empathy, patience, and clear communication from those tasked with assisting them. As an integral part of supporting AARP Medicare Advantage, the Web Team must ensure that every interaction reflects professionalism, compassion, and a genuine commitment to helping seniors and their caregivers.

As a caregiver, I am unwavering in my commitment to safeguarding my fathers well-being. However, despite my renewal of an AARP membershipunaffiliated with the Medicare Advantage programthis experience has caused me to seriously question the support provided by some representatives within AARP Medicare Advantage.

While I recognize that not all representatives fall short, the inconsistency in service underscores the urgent need for improved processes, enhanced training, and a standardized approach to support seniors and their advocates.

Moreover, it is critical to acknowledge the unique struggles faced by those who lack a dedicated advocate. As my husband and I approach this stage of our lives, I am acutely aware of the importance of compassionate and effective support systems for seniors. I can only hope that if our loved ones ever need to advocate on our behalf, they will be met with understanding and assistance, rather than resistance.

It is my sincere hope that the Web Team supporting AARP Medicare Advantage will implement meaningful changes to ensure that all representatives uphold the respect and care that every individual deserves, regardless of their circumstances.

Thank you for your attention to this matter. I welcome the opportunity to discuss my concerns further and look forward to seeing tangible improvements in the services provided.

Sincerely,

Pauletta L Collins